Priority® Customer Service Breakthroughs Workshop

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Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a “moment of truth” for your company, understand your pivotal role in achieving your organization’s financial and marketing objectives. Master the skills to treat customers on the basis of their “lifetime value”, strengthening relationships and meeting and exceeding standards and expectations. Enable two-way communication to avoid misunderstandings, minimize problems, and collaboratively work out mutually-beneficial solutions.

This course will help you:

• Identify priority improvement areas
• Understand your role and importance as a service provider
• Learn how to provide quality service to create “fans”
• and “advocates”
• Manage attitudes and emotions to ensure consistent, positive,
• and excellent service
• Enhance your communication skills
• Master effective telephone technique
• Positively deal with complaints and conflict situations

Who Should Attend:

Customer service staff who deal with internal or external customers, both face-to-face or by phone, along with customer service team managers or leaders.

Format:

• A highly-interactive, 2-day workshop

Tools provided:

• Comprehensive Learning Guide and Resource Manual

Related training:

• Telephone Sales
• Selling Breakthroughs