Employee Training Programs by SVA and Priority®.

  

Whether you're looking to train your employees on how to better manage projects, improve customer service skills, enhance sales capabilities or simply bring your team up to date on the latest versions of Microsoft Office software, SVA's employee training programs are ideally suited to accommodate businesses and busy schedules. 


SVA has been providing personnel training and business performance management services throughout the U.S. for more than 3 decades and proudly offer the WorkingSm@rt® suite of business courses developed by Priority®, a credentialed series of in-person or online courses for business professionals to improve their skills to be more productive and effective. 


See our detailed course information below, or review the full employee training program course list here, and contact us today about group rates for your employees.


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Priority® Business Training Courses

WorkingSm@rt with Microsoft Outlook

WorkingSmart with Microsoft Outlook training business course

This is the workshop Microsoft chose when they wanted to train their own employees on how to use Outlook more effectively. Graduates maintain increased productivity and enhanced on-the-job performance by knowing how to match the right process and skill sets when using their Outlook software.


Immediate Benefits:

  • Consistent focus on priorities
  • Improved communications
  • Managed activities and events
  • A ‘business planning’ approach to Outlook
  • Control over the ‘Digital Deluge’

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WorkingSm@rt with Microsoft Outlook for Mac Users

WorkingSmart with Microsoft Outlook for Mac training business course

Effectively and accurately transfer execution plans developed through the Project Planning Breakthroughs method into MS Project. Use your software to manage the complexities of multiple projects more efficiently and effectively through the use of common resource pools and external dependencies, along with detailed reporting and updating.


Immediate Benefits:

  • Immediately improve the application of MS Project
  • Allocate and share resources, and resolve conflicts among them
  • Produce reports of value, both standard and custom
  • Through tracking and updating, accurately monitor multiple projects

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WorkingSm@rt with Microsoft Project

WorkingSmart with Microsoft Project training business course

Effectively and accurately transfer execution plans developed through the Project Planning Breakthroughs method into MS Project. Use your software to manage the complexities of multiple projects more efficiently and effectively through the use of common resource pools and external dependencies, along with detailed reporting and updating.


Immediate Benefits:

  • Immediately improve the application of MS Project
  • Allocate and share resources, and resolve conflicts among them
  • Produce reports of value, both standard and custom
  • Through tracking and updating, accurately monitor multiple projects

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WorkingSm@rt with Microsoft OneNote

WorkingSmart with Microsoft OneNote training business course

The key to success lies in the ability for teams to work together without the constraint of being together. It is now possible to collaborate with the rest of your team in a way that maximizes flexibility and minimizes the places you need to look to find key information or data. Find everything you need for a specific project or subject in OneNote book not your note book.


Immediate Benefits:

  • Create, edit, organize, and enhance notes, and also integrate them with other applications using Microsoft OneNote.

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WorkingSm@rt 365

WorkingSmart 365 training business course

The WorkingSm@rt® 365 workshop is designed to help you develop the knowledge and the skills required to maximize your performance and productivity at work. At the end of the workshop, you will be better able to choose the right task, use the right tools and apply the right process to achieve great results. Enjoy a dramatic and immediate improvement in your ability to self-manage, applicable to any business... from the moment you learn it.


Immediate Benefits:

  • Consistent focus on priorities – turn intentions into actions
  • Overcome barriers to achievement
  • Commit to values and goals
  • Manage time, tasks, and activities
  • Boost productivity
  • Reduce stress and improve work/life balance

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WorkingSm@rt with IBM Notes

WorkingSmart with IBM Notes training business course

Perfect for anyone who uses IBM notes. Whether you’re in the office or on the move, learn how to manage your time and priorities and consolidate personal, team, corporate and external information.


Immediate Benefits:

  • Gain essential management skills harmonized with IBM Notes tools
  • Gain control of your inbox and email
  • Improve your communications
  • Manage time, tasks, and activities
  • Focus consistently on priorities

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Priority® Customer Service Breakthroughs

Priority Customer Service training business course

This workshop from our portfolio of Priority® business training courses will help you meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Customer service staff responsible for internal and external customer servicing play a pivotal roll in achieving your organization’s financial and marketing objectives. Each and every contact is a “moment of truth” for the customer.


Immediate Benefits:

  • Customers will be treated on the basis of their “lifetime value”
  • Every contact will become an opportunity to strengthen the relationship
  • Standards will be met, and where possible, exceeded
  • Behaviors will reflect positive attitudes and increased confidence
  • Two-way communication will avoid misunderstandings and minimize problems

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Priority® Project Planning Breakthroughs

Priority Project Planning training business course

Imagine a process that can be immediately understood and successfully used by the whole team, regardless of how diverse the people, their locations, their departments, or the disciplines involved. This workshop from our portfolio of Priority® business training courses will help you develop advanced project planning skills to help you tackle the most challenging and complex projects.


Immediate Benefits:

  • Develop a complete and comprehensive Objective Statement
  • Create a detailed Execution Plan using unique processes and tools
  • Resolve complex resource constraints
  • Calculate a detailed Budget and Cash Requirement Projections
  • Integrate contingency planning through “Scenario Estimating”
  • Determine where and when to best apply project management software
  • Bring final closure to the project through the application of a 3-level review process
  • Visually communicate the project

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Priority® Influencing

Priority Influencing influence training business course

This workshop from our portfolio of Priority® business training courses will help you positively affect the outcome of all communications by mastering the skills used by those who influence at worldwide best practice levels. Human interaction is required to achieve business and personal goals. Our graduates learn to clearly read each situation, ask the right questions, listen well, understand the issues at a deeper level, and communicate with confidence.


Immediate Benefits:

  • Build better relationships
  • Expand information needed for decision-making
  • Use effective communications to build a stronger team
  • Know how to cultivate “buy-in”
  • Learn the behavior of a team player
  • Present yourself as a leader

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Priority® Coaching

Priority Coaching training business course

This workshop from our portfolio of Priority® business training courses will help you unleash the potential that training sets up. Through regular consultation, the coach helps staff leverage their skills training to optimum levels by providing the necessary motivational environment, expectation, and support.


Immediate Benefits:

  • Confidently undertake individual and team coaching
  • Ensure the learner is responsible for the process and self-assessing
  • Set expectations for continuous improvement
  • Spread responsibility for performance to the individual
  • Enjoy the impact of the individual’s greater sense of achievement
  • Improve the coaching experience each time

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Priority® Selling Breakthroughs

Priority Selling Breakthoughs sales training business course

This workshop from our portfolio of Priority® business training courses will help you learn and understand a proven selling process that allows someone to buy a business solution instead of being sold a product or service. Everyone makes a living by selling someone something…whether it’s a product, a service or even an idea! Knowing what, why, how and when your audience wants to buy is the secret to making that sale successful, and the first step to keeping the customer satisfied... for life.


Immediate Benefits:

  • Accurately assess customer needs and establish needs awareness
  • Present solutions based upon priority needs, not products or services
  • Use the buyer’s motivations for increased focus and creating opportunities
  • Communicate as a problem-solver and a partner
  • Develop professional business to business relationships

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Priority® Telephone Sales

Priority Telephone Sales phone sales training business course

Make outbound sales calls more effective while building strong customer relationships for your company. This workshop from our portfolio of Priority® business training courses will help to ensure that inside sales people at small and medium size businesses proactively plan, manage, and implement selling campaigns by phone that generate revenue for the company and leave a lasting, positive impression with your customers.


Immediate Benefits:

  • Confidently demonstrate product and service knowledge
  • Proactively service your customer base
  • Sell on value versus price
  • Handle resistance and assure accord
  • Complete transactions that satisfy both buyer and seller
  • Create and nourish relationships for repeat business

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WorkingSm@rt with GroupWise

WorkingSmart with Novell GroupWise training business course

Master the essential skills for Novell GroupWise and become your most productive. Attain control over activities and information to enhance personal and team productivity. Whether you’re in the office or on the move, learn how to consolidate personal, team, corporate and external information so you know when to act.


Immediate Benefits:

  • Harmonize essential management skills with GroupWise tools
  • Gain control of your inbox and email
  • Improve your communications
  • Manage time, tasks, and activities
  • Focus consistently on priorities

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WorkingSm@rt with iPhone & iPad

WorkingSmart with iPhone & iPad training business course

If you have an iPhone®, iPad®, or other iOS device, we have the processes for increasing your productivity. We created this class to help individuals, teams, and companies to use these tools more effectively. Graduates of this class gain increased productivity and enhanced on the job performance by knowing how to match the right processes and skills when using their device.


Immediate Benefits:

  • Consistent focus on priorities
  • Improved communications
  • Managed activities and events
  • A business planning approach to using the device
  • Control over high volume email and tasks when away from your office

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WorkingSm@rt with Blackberry

WorkingSmart with Blackberry training business course

If you have a BlackBerry, we have the process for increasing your productivity. We created this class in conjunction with Research In Motion (creators of Blackberry) when the world’s largest distributor of BlackBerry devices wanted to train their employees to use this tool more effectively. Graduates of this class maintain increased productivity and enhanced on the job performance by knowing how to match the right process and skill set when using their BlackBerry.


Immediate Benefits:

  • Consistent focus on priorities
  • Improved communications
  • Managed activities and events
  • A ‘business planning’ approach to BlackBerry
  • Control over high volume email and tasks when away from your office

more about this course

WorkingSm@rt with Google

WorkingSmart with how to use Google training business course

Turn your Google into an effective business management tool. We have the processes for increasing your productivity. This class is designed to help individuals, teams, and companies to use Google more effectively. Graduates of this class gain increased productivity and enhanced on the job performance by knowing how to match the right processes and skills when using their technology tools.


Immediate Benefits:

  • Consistent focus on priorities
  • Improved communications
  • Managed activities and events
  • A ‘business planning’ approach to using Google
  • Control over high volume email and tasks in and away from your office

more about this course

WorkingSm@rt in Meetings

WorkingSmart in Meetings training business course

How much time do you, your team, your company spend in meetings? Are your outcomes worth the cost? Are your meetings on time, on track, on purpose? This powerful, hands-on workshop is designed to give participants a practical process to ensure desired results. Learn not only how to plan, organize and run a successful meeting but also how to get the most out of the meetings you are required to attend.


Immediate Benefits:

  • A “business planning” approach to meetings
  • Action biased agenda with clear goals and accountable results
  • Participants prepared and ready for discussions/decisions/actions
  • Facilitate through meeting pitfalls, staying on time and on track
  • Quick and effective process to evaluate meetings for continuous improvement

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WorkingSm@rt in the 21st Century

WorkingSmart in the 21st Century training business course

Learn to make effective choices when faced with increasing demands and responsibilities. Select the right tasks, at the right time, every time. Identify and focus on the goals and objectives that make the difference and learn to manage your activities for maximum results, acquiring the tools you need to make things happen.


Immediate Benefits:

  • Better manage time, tasks, and activities
  • Consistently focus on priorities - turn intentions into actions
  • Improve communications
  • Boost productivity
  • Reduce stress and improve work/life balance

more about this course

Priority® Negotiating Breakthroughs

Priority Negotiating Breakthroughs negotiation training business course

This workshop from our portfolio of Priority® business training courses will help you create lasting partnerships and measurable improvements that result from mutually successful negotiations. Once participants learn how to transform potential combatants into lasting partners, they significantly increase their confidence to enter any negotiation.


Immediate Benefits:

  • Reduce negotiating time by investing in planning
  • Apply a full range of negotiating skills
  • Eliminate potential misunderstandings
  • Know when to negotiate and when to sell
  • Realize a higher degree of satisfaction from the negotiation
  • Build lasting relationships

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Priority® Territory Management and Prospecting

Priority Territory Management & Prospecting sales prospecting training business course

Achieve optimal results from a portfolio of customers. This workshop from our portfolio of Priority® business training courses will help you learn proven processes and skills to analyze, classify, and allocate appropriate time and resources to help you plan call cycles, account development and prospecting activities. In addition, gain in-depth knowledge in account

management, planning, profiling, territory analysis, prospecting and influencing. 


Immediate Benefits:

Act with confidence as the interface between your company and your customer

Deal with customers based on their current and potential value to your company

Proactively arrange your time and territory to achieve optimum face-to-face selling opportunities

Plan and implement account development activities to achieve your sales plan objectives

Target new business from new contacts within both existing customers and new customers, to achieve new business targets



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Priority® Key Account Management

Priority Key Account Management sales account management training business course

This workshop from our portfolio of Priority® business training courses will help you gain an in-depth understanding of the complexities that exist within the servicing requirements of customers designated as Key Accounts, and use the strategic and tactical tools and processes to achieve the customer – supplier relationship required. Key Account Managers are responsible for an organization’s major, national, and international accounts. Many are moving their customers relationships into preferred, sole or partnership status.


Immediate Benefits:

  • Key accounts are strategically managed
  • Relationships are strengthened and enhanced, particularly at the sole supplier and partnership level
  • Decision-makers and influencers are positive supporters of all initiatives
  • Change implementation is planned and managed

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Priority® Planning

Priority Planning training business course

This workshop from our portfolio of Priority® business training courses will help you learn to focus your resources to achieve the results you want. Graduates of this workshop make the right choices when faced with increasing demands and responsibilities. They select the right tasks, at the right time, every time.


Immediate Benefits:

  • Deliver improved results
  • Overcome barriers to achievement
  • Recognize what’s urgent and what’s important
  • Turn intentions into actions
  • Learn how to plan your projects
  • Handle higher volume at a faster pace
  • Commit to values and goals
  • Focus on your buiness’ strategic direction

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